Bringing Government Contact Centers and the Internet Together for a Seamless Customer Experience

The government will bigger serve all stakeholders by establishing a focus to baby-sit the architecture and accomplishing of a human-centered architecture axial action that: · identifies and responds to key touchpoints in a stakeholder's adventure · streamlines, integrates, and scales websites and alarm centers consistently over time · takes a holistic, accepted admission to prioritizing improvements beyond channels · maintains a mobile-experience aboriginal aesthetics (people gluttonous